Returns Policy — Style Sanctuary Clothing
Effective Date: 18/11/2025
1. Introduction
At Style Sanctuary Clothing, we want you to be completely satisfied with your purchase. This Returns Policy explains how you can return or exchange items purchased from stylesanctuaryclothing.com.
2. Eligibility for Returns
To be eligible for a return:
- Items must be unused, unwashed, and in the same condition you received them.
- Original tags, labels, and packaging must be intact.
- Returns must be made within 14 days of receiving your order (unless otherwise stated).
3. Non-Returnable Items
The following items cannot be returned:
- Gift cards or vouchers
- Sale items marked “final sale”
- Personalized or custom-made items
4. How to Return an Item
To return an item:
- Contact us at stylesanctuary863@gmail.com or call 0044 7852 266888 to request a return.
- Include your order number, item(s) you wish to return, and reason for the return.
- We will provide instructions and the return address.
5. Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or damaged.
- We recommend using a tracked shipping service to ensure your return is received safely.
6. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–14 business days.
- Refunds will be issued to the original payment method used for the purchase.
7. Exchanges
- Exchanges are subject to product availability.
- Contact us at stylesanctuary863@gmail.com to arrange an exchange.
8. Damaged or Faulty Items
- If you receive a damaged or faulty item, please contact us within 7 days of receipt with a photo of the item.
- We will arrange a full refund or replacement at no extra cost.
9. Questions
For any questions regarding returns or exchanges, contact us:
- Email: stylesanctuary863@gmail.com
- Phone: 0044 7852 266888
- Location: United Kingdom